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Check order status
Check order status
Lukas Meusburger avatar
Written by Lukas Meusburger
Updated over a week ago

We are very pleased that you have chosen our products. It is possible that not all products from your order are immediately available and have to be produced for you. You can check the progress of your order to discover the estimated waiting time for production.

How to check your order status

Step 1: Find Your Order Confirmation

The easiest way to check your order status is by accessing your order confirmation. When you place an order for our products, you will receive an order confirmation email with your order information included.

Step 2: View Your Order

Now that you have your order confirmation, you will need to open it and click the "View your order" button. This should take you to a page with your order status and an estimated wait time.

Potential problems

  • Please note, after you have placed your order, it can take up to 48 hours before the estimated time is displayed.

  • Please make sure that you are logged in. Otherwise the delivery time will not be displayed. When you are asked to log in, please enter your email and order number and click "Log in".


If you have trouble finding your order or need more information about the shipping times of our products, please visit our shipping page for specific details. If you have any further questions, please contact our customer service team.

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